We partnered with Distribution Direct after having a disappointing experience with our former 3PL provider. Once we transferred our products to DD’s warehouse, the transition was seamless. The issues we had with inventory and order fulfillment were solved almost instantly.
As a business that needs to direct most of our focus to sales and client interactions, we found ourselves scrambling for time to handle all of our financial services. We brought this concern to the team at DD and they took over our invoices, collections, and even paying our sales rep commissions.
Recently, our company was forced to adapt on the fly with the growth of Amazon’s e-commerce services. Distribution Direct helped us seamlessly transition to a FBM (Fulfillment by Merchant) system in which they fulfill all of our Amazon orders. Not only has DD allowed us to enter this new sales channel for us, but they have handled the seasonal booms which are extreme in our industry.
Distribution Direct’s team is a group you can trust to understand the business, and the pressure that comes with being an e-commerce professional. Old fashioned business values in today’s fast paced world.
When Distribution Direct took over our customer service responsibilities, we realized how much time was really spent responding to customer inquiries. This includes phone calls, returning missed calls from off hours, to email responses and even Web Chats. Distribution Direct now handles our customer’s questions, returns, and any other issues that may arise.