We don’t just promise. We deliver.
Outsourcing your warehouse, distribution and fulfillment operations can be a difficult decision. When you partner with Distribution Direct, you can rest assured that we stand behind what we do every day. We have the team, the experience, the processes, the systems and, most importantly, the desire to exceed your expectations.
Distribution Direct manages its operation based on the best practices in the industry and continually reviews, enhances modifies its labor force to meet key performance indicators (KPI’s)
Our service guarantee is our promise to our customers. It is our commitment to them to protect their hard earned reputation, and make them shine!
OPERATIONS SERVICE LEVEL GUARANTEES
- 99% of all orders shipped within 48 hours
- 99% of all returns processed within 48 hours
- 98% of all inventory received within 48 hours
- 100% rush shipping same day
- 99.3% Order Pick Accuracy
CSR DESK SERVICE LEVEL GUARANTEES
- Extensive knowledge of all client products
- Prompt attention to all incoming phone calls and email
- Voice mail messages received during business hours returned the same day
- Voice mail messages received outside of business hours returned no later than the following business day.
- Emails received during business hours addressed same business day
- Emails received outside of business hours addressed no later than next business day
We partnered with Distribution Direct after having a disappointing experience with our former 3PL provider. Once we transferred our products to DD’s warehouse, the transition was seamless. The issues we had with inventory and order fulfillment were solved almost instantly.
As a business that needs to direct most of our focus to sales and client interactions, we found ourselves scrambling for time to handle all of our financial services. We brought this concern to the team at DD and they took over our invoices, collections, and even paying our sales rep commissions.
Recently, our company was forced to adapt on the fly with the growth of Amazon’s e-commerce services. Distribution Direct helped us seamlessly transition to a FBM (Fulfillment by Merchant) system in which they fulfill all of our Amazon orders. Not only has DD allowed us to enter this new sales channel for us, but they have handled the seasonal booms which are extreme in our industry.
Distribution Direct’s team is a group you can trust to understand the business, and the pressure that comes with being an e-commerce professional. Old fashioned business values in today’s fast paced world.
If you have any question about Distribution Direct or how we can support your business, please call our Sales and Customer Relations Office today to learn how to put our knowledge, expertise and contacts to work for your business.