Our Guarantee

Quality GuaranteeWe don’t just promise.  We deliver!

Outsourcing your warehouse, distribution and fulfillment operations can be a difficult decision.  In selecting Distribution Direct, you can rest assured that we stand behind what we do every day. We have the team, the experience, the processes, the systems and, most importantly, the desire to exceed your expectations.

Distribution Direct manages its operation based on the best practices in the industry and continually reviews, enhances and modifies its labor force to meet key performance indicators (KPI’s)

Our service guarantee is our promise to our customers. It is our commitment to them to protect their hard earned reputation, and make them shine!

Operations Service Level Guarantees:

  • 99% of all orders shipped within 48 hours
  • 99% of all returns processed within 48 hours
  • 98% of all inventory received within 48 hours
  • 100% rush shipping same day
  • 98% Order Pick Accuracy

Our services include shipping orders within 24 hours, automatic customer shipment notifications, on-line inventory levels, data reports, inventory control, consolidation, distribution, ecommerce, and shopping cart solutions.

CSR Desk Service Level Guarantees:

  • General knowledge of all client products
  • Prompt attention to all incoming phone calls and email including…
  • Voice mail messages received after close of business returned promptly the next business day
  • Voice mail messages received before 3:30 pm ET returned same day and after 3:30 pm returned no later than the next business day
  • Emails received by 3 pm ET addressed same business day
  • Emails received after 3 pm ET addressed no later than next business day
Ask us today how we can help you deliver excellence in a box!

Distribution Direct Sales and Customer Relations Office:  704-502-6279