Distribution Direct understands that accurate and timely order fulfillment is vital for your success.  Fast accurate shipping equals happy customers. We manage our clients eCommerce fulfillment with connectivity to a wide array of systems, processes and procedures. This ensures seamless and complete turnkey fulfillment solutions for our clients. Our goal is to consistently exceed our clients expectations by delivering exceptional service backed by effective systems by a team that truly cares about being the best.

 Our clients' business rules are used to develop standards for our order fulfillment that cover every detail of their customer experience. Distribution Direct is able to customize our service solutions to support our clients’ brand strategies, and represent them in a completely seamless and transparent manner.

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Pick N Pack

Our warehouse management system (WMS) is designed for 100% order accuracy which ensures your customers receive what they ordered, on time. Our extensive quality assurance checks and numerous pick-pack and ship stations allow our staff the ability to double check orders for item, SKU and quantity.

The same care is taken on each order whether you have 1 order or 5,000 per day.

Direct-to-Consumer

Distribution Direct understands that with each order an important customer is anxiously awaiting its delivery. That is why our tag line is “Right To Your Customers Door”.  At Distribution Direct,  we pride ourselves in exceeding your customers expectations. 

We label and ship your consumer orders under your identity, not ours. Each order includes if you want, your branded packing slip and an email ship notification, which is sent to your customer as their order ships, at no additional charge. We know that in today’s world, when people place an on-line order their next question is “has my order shipped”  and “when will I receive what I ordered”? We know the importance of these proactive communications to your customer.

Whether your orders are coming from a third-party sales system, input into order template, phone, email or any combination – Distribution offers flexible solutions and can exchange data files, as many and as often as needed 24 hours a day, 7 days a week. 

Business-to-Business

We understand “Big Box” Compliance. Our innovative business-to-business solution meets the EDI fulfillment and routing requirements of major retail chains. Distribution Direct can receive, store and ship your truckloads, pallets or cartons as the distribution arm of your company, including pallet tagging, product  labeling, and advance ship notifications (ASNs).

Returns and Reverse Logistics

We know and understand that your customer is always right, and therefore reverse logistics and how product returns are handled is a vital component that a lot of companies overlook.  Distribution Direct carefully monitors any and all returns, which will help you maintain customer satisfaction and retention.

Distribution Direct ensures that each return is inspected and reported within 24 hours of receipt. Our reporting tools allow you to quickly respond and resolve your customer’s return. We work with you to establish the appropriate criteria to determine the returned product disposition. Whether product returns are refurbished and returned to stock, disassembled for parts, returned to the manufacturer or disposed, we work with our clients to define cost-effective return management.

Distribution Direct offers the following reverse logistics services:

- Product Returns
- Disposal
- Product Refurbishment
- Scrap and recycle

For more information on specific shipping options and the carriers that Distribution Direct trusts with your products, click here.